Woman-owned SDVOSB picks up two wins at VA

G2X TAKE: Building on prior experience gained supporting communications efforts related to the ChooseVA initiative, the MISSION Act and ending Veteran homelessness, Aptive, a strategic communications, marketing and management consultancy, recently beat out six others to be awarded two contracts, the first to support the VA Customer Service Improvement Program, and the second to support media campaign efforts for the Veterans Benefits Administration.  

The 5-year $8M Customer Service Improvement Program contract, which entails measurement of customer satisfaction, customer site visits and engagement, customer service improvement activities, analysis of quantitative and qualitative data, communication, data analytics, research and reporting, was competed on FBO, drawing 7 bids. The solicitation can be seen here.

The second award, a 3-year $4M contract to provide a range of media and campaign support services to VBA was competed using GSA Professional Services Schedule (PSS). 

Both contracts were awarded as SDVOSB set-asides.

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