VA recruits John Boerstler to serve as new CXO – Chief, Veterans Experience Officer

Lynda Davis, Ph.D., Former Veterans Affairs CXO – Chief, Veterans Experience Officer: “What is the irreplaceable qual for leading CX? It’s being your own #customer! I’m delighted that my successor at the #VeteranExperienceOffice – John Boerstler – #VA’s new #CXO – has this essential qual to anchor his management of the exceptional #VEO Team and inform his continued advocacy for #Veterans and their families, #caregivers, survivors and VA employees.”

“I have confidence #VEOs continued delivery of #CX shared capabilities across #VA, #VHA, #VBA, #theBoard and #NCA and its close collaboration with community and non-profit partners will continue to improve the experience of those served as well as those who serve.

Welcome aboard Marine. Thank you for bringing your lived experience in our incredible community into your new role at #VA to meet #bestmission!…”

See the full post here.

G2X TAKE: Looking to leverage John Boerstler‘s over 20 years of professional experience in technology project management, resource development, corporate communications, constituency outreach, strategic planning and fiscal administration, and his passion for disrupting military and Veterans Affairs policies and programs, and silo-busting fragmented social service systems, VA recently added a new leader to drive continued delivery of CX shared capabilities across the Agency and with its partners. 

Prior roles include:

  • CEO – Combined Arms
  • Executive Director – NextOp Veterans
  • Regional Program Manager – Wounded Warrior Project
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