VA Execs pen book on Lean Healthcare Transformation

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VA’s Lean Healthcare Transformation: Innovating the Veteran Patient Experience – January 5, 2017, By Kathryn Trauth Taylor, PhD; Robin R. Hemphill, MD, MHP; and Heather Woodward-Hagg, PhD; Productivity Press


“This book provides insight into the initial deployment of a Lean Management System across VA, the nation's largest healthcare system. The book presents the origins of VA's Lean Enterprise Transformation (LET) in its 156 medical centers. The authors detail the clinical and administrative outcomes of these efforts, as well as the formative evaluation methods used to monitor and improve the VAs LET deployment and examines how the VA strives to provide the best patient experiences for our Veterans. The book takes a comprehensive, multi-level approach, revealing how innovation in VA healthcare is occurring through narratives from leaders, administrators, physicians and staff.”

Authors include: Robin R. Hemphill, MD, MHP is currently the acting assistant deputy Undersecretary of Health for Quality, Safety and Value for the Veterans Health Administration and Heather Woodward-Hagg, Phd, current National Program Director of Veterans Engineering Resource Center as well as Director of the VA Center for Applied Systems Engineering (VA-CASE).

G2X TAKE: Co-Authored by two VA Execs, this just published book provides insider perspective on transformation across the nation's largest healthcare system and “the VA's integrated technology platform developed to support metrics-sharing and continuous improvement efforts across VA facilities nationwide.”

The book is written as a way of sharing success stories, but with a continued transformation underway at VA, this may be worth the $40 and time spent as this broad on-the-ground VA perspective is one that can be hard to come by.

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