SOURCES SOUGHT: VA CBO seeks technical support for Health Eligibility Center

VA CBO seeks technical support of Health Eligibility Center -– May 20, 2015, FBO

The scope of this work is to provide modifications to BizFlow, Pitney Bowes and OPEX to streamline Enrollment Division, Income Verification Division, Business Service Division, CBO Systems Management and HEC Management processes. The Contractor shall provide both functional and as-required technical support services in the areas of project management, security, systems architecture, process improvement, software development, and quality assurance activities. There are four components to these services: Major and minor enhancements; Defect management and resolution; Production maintenance and troubleshooting; Strategic planning and process improvement.

G2X TAKE: This need is to refine existing BPM solutions to provide modifications to streamline Enrollment Division, Income Verification Division, Business Service Division, CBO Systems Management and HEC Management processes. BizFlow has been used by VA in its systems to determine health eligibility since 2005, but, according to page 14 of this report, the VA has not always taken full advantage of the solution to meet emerging needs. Among those companies with experience and expertise with BizFlow at VA are Longview and Modus21.



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