- Operating a service desk to support business processes for NIH’s Grants Management Systems. NOTE: THIS NOTICE IS NOT FOR IT DESKTOP SUPPORT;
- Creating end-user documentation (e.g. user manuals, release notes, FAQs);
- Providing end-user training; and
- Performing functional and performance software testing…
G2X TAKE: While this notice is centered around functional support and testing, anytime NIH puts out a SB sources sought notice for 45 FTEs, especially on the large eRA program, it is going to draw a lot of attention. The incumbent on this appears to be Master Key Consulting, with High Rise Consulting as a sub; but there are so many players supporting eRA, the lines are always a bit blurry. The rates will be low for this one as it is desk support activities, but High Rise is a great example of a company who has been able to parlay their eRA expertise into several technology contract wins on eRA.