​SOLICITATION: HHS ONC Customer Relationship Management Support

Posted (Last updated )

The Office of the National Coordinator for Health Information Technology (ONC) has a comprehensive, highly customized customer relationship management (CRM) Software as a Service (SaaS) solution that supports the operational, analytical, stakeholder engagement, and reporting needs of ONC programs and grants, and the Stakeholder Engagement Division within ONC’s Immediate Office. The goal of this contract is to customize this system further and to provide seamless support for multiple interaction types and for a wider set of groups within and working with ONC, including external grantees, program offices, the project management office, senior management, grants management, procurement management, stakeholder engagement, and other Department of Health and Human Services (HHS) agencies/offices, etc…

The response is due 09/01/2016 1000 ED

G2X TAKE: This 4-year contract out of the Office of the National Coordinator (ONC) Office of Programs and Engagement is to build upon the current functionality provided by the CRM, facilitating interactions between ONC staff and their partners, while improving ONC’s ability to monitor and report the adoption of Health IT nationwide. While heavy on services, this task includes the purchase of Salesforce.com licenses

This unrestricted procurement was released to all ASPE/AHRQ/ONC HIT IDIQ Task Order Contractors in Task Area II. This $100M IDIQ was just awarded this Spring,  The following 15 contractors who qualify under task area II and are the place to start if this is of interest- 

PricewaterhouseCoopers; Altarum Institute; Booz Allen Hamilton; Briljent, LLC; Clinovations Government + Health, Inc.; JBS International, Inc.; Lantana Consulting Group; Abt Associates Inc.; Acumen ; Deloitte Consulting LLP; Mathematica Policy Research; NORC; RTI; Truven Health Analytics Inc.; Urban Institute; and Westat. 


Cross referencing this group with the list of SalesForce partners should allow you to cut this list to a small handful of players. 

Need a copy of the SOW? G2X Members can email us at admin@g2xchange.com




Have something you would like to add? Comment below

Note: You will need to be logged in as a member to see comments and participate in the discussion.