As a part of VA’s ongoing and substantial effort to improve and streamline its paperless processing capability, this Performance Work Statement (PWS) focuses on requirements necessary to ensure that the best industry practices pertaining to Quality Assurance (QA) and Quality Control (QC) are identified, refined and implemented within the VA’s Centralized Intake Program. To support the VA’s requirements, the QA&M services will include:
The recommendation for an approach to, and performance of, periodic and random QA reviews. These onsite and remote reviews serve to validate that T4NG, VICCS, Records Management Services, and other service providers’ (identified under Optional Tasks) QA processes, plans and procedures are sufficient that:
- If consistently applied and implemented, would result in highly efficient and effective delivery of the services required from each vendor
- Such processes, plans and procedures meet or exceed the needs and expectations of the government, and
- Such reviews include continuous process improvement recommendations for each service vendor
Statistically valid surveillance services and QC performance measurements that validate T4NG, VICCS, Records Management Services, and other service providers are meeting or exceeding VBA quality and timeliness requirements as well as those deliverables that fall below the defined QC thresholds. These QC services shall include:
- Image, indexing and data extraction quality for all source material types received and/or converted by the VCIP vendors from all sources and from all media (including paper, CDs, microfiche, microfilm, facsimile, direct uploads, etc.)
- Image and redaction quality for all source material types converted by the VCIP vendors from all sources and from all media for FOIA/PA requests
- Paper to image reconciliation of converted materials uploaded into VBMS
- Reconciliation of image uploads and mail packet routing data provided by VCIP vendors with image upload data provided by VBMS
- Reconciliation of documents (e.g., 21-4142) sent to Private Medical Records (PMR) vendor with the documents received from the PMR vendor
- Reconciliation of Robotic Process Automation (RPA) transactions
- Reconciliation of Optical Character Recognition (OCR) transactions…
The Government is currently recompeting the RMS contracts. These projects may be awarded to two vendors and each vendor will resume the responsibility for the source material stored by one of the current two RMS vendors:
Project A is projected to reach 827,681 boxes of previously converted source materials. This includes a projected 727,681 boxes stored at multiple contracted storage locations upon award of this contract, and a projected increase of 100,000 boxes anticipated to be generated during the contract performance periods.
Project B is projected to reach 918,801 boxes of previously converted source materials. This includes a projected 796,331 boxes stored at multiple contracted storage locations upon award of this contract, and a projected increase of 122,470 boxes anticipated to be generated during the contract performance periods.