Updated January 13, 2021
Notice ID: 36C10B20R0005
VHA has decided to leverage existing efforts being taken by VA to evolve and grow the Veteran Digital Experience to satisfy the requirements of this solicitation. Therefore, in the best interest of the Government, the Taxpayers and Veterans, this requirement is cancelled.
Updated December 16, 2020
Notice ID: 36C10B20R0005
The Department of Veterans Affairs (VA) requires a Commercial Off The Shelf (COTS) mobile application patient check-in solution that is cloud-based and Federal Risk and Authorization Management Program (FedRAMP) certified at a minimum moderate risk level by the start of the contract. For the duration of the contract, the Contractor shall comply with FedRAMP requirements as mandated by Federal laws and policies, including making available any documentation and logical access needed to support this requirement. For the duration of the contract, the Contractor shall provide, deliver, and update all artifacts necessary to obtain and maintain both the FedRAMP and VA ATO. The Contractor shall deliver a COTS software mobile application configured to ensure full compatibility with the Cerner Millennium Platform and Veterans Health Information Systems and Technology Architecture (VistA).
This solicitation will be issued as a Service-Disabled Veteran-Owned Small Business set-aside on the beta.SAM website.
Updated June 19, 2020
The Veterans Point of Service (VPS) program office is responsible for managing the current VA Point of Service Initiative, known as VetLink. Under OVAC the VPS program office will be responsible for managing the patient check-in mobile app initiative.
In 2020 VA is seeking a Contractor to demonstrate the feasibility of a commercial patient check-in mobile application solution (henceforth referred to as Mobile App) designed especially for the healthcare industry to modernize VA to the commercial market provided in a Software as a Service (SaaS) delivery model. VHA is seeking a viable solution that can be easily transferred from one commercial vendor to another.
Subsequent publication of the Mobile App in Apple App Store, Google Play and the VA Mobile App Store (henceforth referred to as National Rollout) and Phase 3 will only occur following the acceptable completion of both Phase 1 and Phase 2. Participating Pilot Entities shall consist of:
Phase 1 Pilot at Spokane, Washington (henceforth referred to as Spokane) and,
Phase 2 Pilot at Columbus, Ohio (henceforth referred to as Columbus).
VHA envisions an advanced level of interoperability with mobile applications that will allow Veterans to conveniently transact with the Federal Government.
The Contractor shall provide, host, and deploy a commercially available Patient Check-in Mobile App solution that is VA approved across the VA enterprise.
The Contractor shall also provide a comprehensive range of project management services and services that facilitate strategic decisions for VA’s deployment of the accepted Mobile App solution throughout the enterprise.
The Contractor shall provide the following services for the Government:
Provide all services necessary to configure, take live and maintain the mobile application(s) described in this PWS.
Present annual training to designated VA staff related to functionality, user interface, owner updates, data transfer and reporting for the mobile application(s).
Supply annual hosting, updating, and maintenance for the mobile application(s) over the contract period.
The Contractor shall have the single point of responsibility for the Mobile App.
Due to the dependencies to the Cerner Millennium Cerner Suite Platform and VistA as outlined in Section 5.2.1 of the Base period requirement, the number of optional task(s) that can be completed is uncertain.
Posted May 15, 2020
The Office of Veterans Access to Care, Veterans Point of Service is working diligently to provide a new patient check-in solution to replace the current antiquated VetLink kiosks. Due to the current pandemic, a more modernized patient check in method has been included in our new solution. The contract award for the new solution is anticipated to be issued by late summer 2020.
In 2020 VA is seeking a Contractor to demonstrate feasibility of a replacement self- service tablet patient check-in solution designed especially for the healthcare industry. VHA is seeking a viable solution that can be easily transferred from one commercial vendor to another.
Subsequent, national roll-out to all VA health care facilities will only occur following the acceptable completion of Pilot 1 at Spokane, Washington (henceforth referred to as Spokane) and Pilot 2 at Columbus, Ohio (henceforth referred to as Columbus) followed by the completion of two acceptable small phased approach deployments in VISN 20 and in VISN 10. While the national deployment schedule isn’t defined, it is expected that national deployments will move through a phased roll-out, VISN by VISN over an estimated 12 to 18-month period.
VHA envisions an advanced level of interoperability with tablets and/or mobile apps that will allow Veterans to conveniently transact with the Federal Government.
The Contractor shall provide a comprehensive range of project management services and services that facilitate strategic decisions for VA’s implementation of the accepted VHA patient tablet kiosk replacement solution throughout the enterprise. The Contractor shall have the single point of responsibility for the patient tablet kiosk replacement solution.
The Contractor shall be responsible for:
Delivery of the accepted COTS “out of the can” software configured to ensure full compatibility with the Cerner Suite Platform and VistA. Deployment activities shall not begin until the patient tablet kiosk solution model has been fully tested and approved by the VA.
Providing all patient tablet kiosk hardware including all hardware incidental to the patient tablet kiosk unit solution (e.g. tablets, privacy screens, tablet holders, adaptors, power cleaner surge protectors power cords and cables; card scanner).
Optional Task: Phase 1- Piloting at Spokane – Once the model has been vetted and approved by VA, the Contractor shall replace at a maximum 27 legacy vKiosk with tablets in either the counter mount tablet holder and/or wall mount tablet holder styles
Optional Task: Phase 2- Piloting at Columbus – Once Pilot 1 Spokane is successfully completed; the Contractor shall replace at a maximum 43 legacy vKiosk with tablets in either the counter mount tablet holder and/or wall mount tablet holder styles