“MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today that MAXIMUS Federal has been named the first awardee of the General Services Administration (GSA) IT 70 Automated Contact Center Solutions (ACCS) IM 132-20 contract vehicle. Known as the “Contact Center SIN”, this contract will serve as a future acquisition vehicle to enable federal agencies to procure citizen engagement center technology and operational requirements.”
“Established by the GSA, the Contact Center SIN provides agencies with a diverse set of pre-vetted citizen engagement center solutions through a single contract. The Contact Center SIN is focused on a wide range of technologies that support citizen engagement, including artificial intelligence (AI), chat bots, robotic process automation (RPA) and voice/speech recognition. It was developed to align with the President’s Management Agenda, which calls for federal agencies to adopt customer service approaches that have been successful in the commercial sector…”
Source: MAXIMUS Federal Awarded GSA’s Contact Center SIN – November 5, 2018. MAXIMUS.
G2X TAKE: Fresh off the announcement that they have signed a Definitive Agreement to Acquire GDIT’s U.S. Federal Citizen Engagement Centers for $400 Million in Cash, comes word that MAXIMUS is now the first awardee on the new “Contact Center SIN”.
Big investments do not guarantee a return, but they do provide an indication of intent. Federal Health companies will and should be paying close attention as MAXIMUS is now an even bigger competitor/partner to consider for any deal with a significant contact center component.