CMS Center for Consumer Information and Insurance Oversight (CCIIO) Deputy Departs, Joins Industry

CMS Leader Karen Shields Joins Serco – Oct. 2, 2017, PR NewsWire

“Serco Inc., a provider of professional, technology, and management services to the Federal, State, and Local governments, announced today that Karen Shields has joined Serco as Vice President, Health Sector.  In this position, Shields will lead the development of Serco’s business within the healthcare sector.

Shields brings to Serco over 30 years of private and public sector leadership with recent expertise in supporting healthcare.  She comes to Serco from the U.S. Department of Health and Human Services (HHS)/Centers for Medicare and Medicaid Services (CMS), where she served as the Deputy Director of the Center for Consumer Information and Insurance Oversight (CCIIO).  At CCIIO, she served as the executive leader responsible for all business operations and day to day management for implementation of the Affordable Care Act health reforms.

Shields also served as the Executive for Operations at CMS, where she led multiple Healthcare Open Enrollment periods as well as oversaw the implementation, design and launch of mission critical systems for the disbursement of…” Read More Here

G2X TAKE: Looking to leverage her more than 30-year career of public and private sector experience, this CMS Veteran who has held numerous leadership roles to include CCIIO Operations Director and as Director for the Marketplace IT Group has departed CMS and joined Industry.

Karen Shields has joined Serco, where she will serve as Vice President charged with leading the development of Serco’s business within the healthcare sector. With prime access to several key contract vehicles, to include Alliant, CIO-SP3 and OASIS, along with an extensive understanding and set of relationships at CMS, expect many to reach out to offer both their congratulations and support in her new role as they look to this group as both a potential partner and competitor.

Serco is most notably known across the CMS community for the 5 year $1.2B contract they were awarded in 2013 to support the Health Benefit Exchanges.


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