Name | Type | Posted | Actions |
|---|---|---|---|
RFQ 19AS2026Q0016 - Mission Australia After-Hours Answering Service Solicitation.pdf | Jun 5, 2026 | ||
RFQ 19AS2026Q0016 - Mission Australia After-Hours Answering Service Solicitation.pdf | Jun 5, 2026 | ||
RFQ 19AS2026Q0016 - Mission Australia After-Hours Answering Service Solicitation.pdf | May 29, 2026 |
Mission Australia After-Hours Answering Service
The U.S. Consulate General in Sydney is requesting firm-fixed-price quotations for after-hours answering services to support Mission Australia. This requirement covers the U.S. Embassy in Canberra and the U.S. Consulates General in Sydney, Melbourne, and Perth, with potential expansion to Brisbane and Adelaide. The contractor will be the primary contact for the public during non-business hours, handling calls redirected from Mission facilities. Responsibilities include screening inquiries, providing basic information, and escalating emergencies to duty officers. The contract includes a base year and four option years, with pricing based on a 300-call monthly limit. Electronic submissions are due by July 8, 2026. The U.S. Consulate General in Sydney is contracting for after-hours answering services for Mission Australia. This firm-fixed-price contract covers the U.S. Embassy in Canberra and Consulates General in Sydney, Melbourne, and Perth, with possible future additions in Brisbane and Adelaide. When these facilities close, automated systems route calls to this service for emergency assistance. The contractor screens incoming calls, provides information based on government guidelines, and resolves routine inquiries.
Generated by Lumen AI
Scoped analysis and attachments—go beyond the summary when you need detail from the solicitation package.
Contact and place of performance
Daniel Mandell
Canberra, Sydney, Melbourne, Perth
AUS
This is a firm-fixed-price contract for the provision of outside-of-business hours answering services for Mission Australia, including the U.S. Embassy in Canberra, U.S. Consulates General in Sydney, Melbourne, and Perth, and future Mission Australia locations in Brisbane and Adelaide. The answering service shall serve as the first point of contact after hours for the general public seeking to contact any Mission Aus...
View more