Name | Type | Posted | Actions |
|---|---|---|---|
Requirement 7.docx | DOCX | Jun 11, 2026 |
LE-MA900FP System Maintenance Service Agreement for Period 07/19/2026 through 07/18/2027
Contact and place of performance
John Burton
MD 20892
USA
Requirements The Contractor shall provide all labor, material, and equipment necessary to maintain and provide preventive maintenance for one government-owned Sony LE MA900/0714076 for sorting cancer patients' cells used for ongoing clinical trial research. All maintenance services should be performed...
View moreOn-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the government. Emergency services shall be provided during normal working hours, Monday through Friday, excluding Federal Holidays. Upon receipt of notice that any part of the equipment is not functioning properly, the Contractor shall provide a one (1) hour initial response with a four (4) hour on-site response from a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included.
3.3 REPLACEMENT PARTS
The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to the original equipment specifications. Parts will be delivered the next day.
3.4 SOFTWARE UPDATES/SERVICE
The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.
The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for troubleshooting for the instrument and clinical application support (M-F 8 am-9 pm), excluding Federal holidays.
Remote service support for software and instrument calibration shall be provided by Sony Biosciences at no additional cost.
3.5 SERVICE EXCLUSIONS
The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire, or water. These repairs shall be the subject of a separate purchase order and shall not be performed under this contract.
3.6 PERIOD OF PERFORMANCE
The base period of performance shall be for twelve (12) months from 07/19/26 through 07/18/27 with 12-month option periods.
3.7 PERSONNEL QUALIFICATIONS
Technically qualified factory-trained personnel shall have a minimum of three (3) years of factory training and experience in the service of Sony LE MA900/0714076 located at NIH/NCI 9000 Rockville pike Building 10, CRC rm 3W-5889, Bethesda, MD 20892, as covered by this contract. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract.
The National Institutes of Health, OLAO, has issued this pre-solicitation notice under solicitation number 75N98026Q00610 for a system maintenance service agreement. The contractor will provide all labor, material, and equipment required to maintain and perform preventive maintenance for a government-owned Sony LE MA900/0714076 used for sorting cancer patients' cells in clinical trial research. This requirement is classified under NAICS 334516 Analytical Laboratory Instrument Manufacturing and PSC J066 MAINT/REPAIR/REBUILD OF EQUIPMENT- INSTRUMENTS AND LABORATORY EQUIPMENT. There is no set-aside assigned to this procurement.
The scope of work includes three planned on-site preventive maintenance visits involving cleaning, calibration, and testing performed by factory-trained personnel with a minimum of three years of experience. The agreement also mandates emergency on-site repair services during normal working hours with a one-hour initial response and a four-hour on-site arrival time. All replacement parts, excluding consumables, must be provided as new to original equipment specifications with next-day delivery. Additionally, the contractor is responsible for software updates, remote calibration support, and 24/7 clinical technical telephone support.
The primary place of performance is Bethesda, Maryland, specifically at the NIH/NCI facility in Building 10. The base period of performance runs for twelve months from July 19, 2026, through July 18, 2027, with 12-month option periods. Responses to this notice are due by June 22, 2026. One attachment, titled Requirement 7.docx, was published with the notice on June 11, 2026.
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