Medical Support Assistant (MSA) Support Services
Contact and place of performance
Shasheshe Goolsby
Bethesda, MD 20892
USA
COMBINED SYNOPSIS/SOLICITATION Medical Support Assistant (MSA) Support Services This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a separate written solicitation will not be issued. 1. Gen...
View moreBase Year plus Three (3) One-Year Option Periods
Competition
Full and Open Competition
2. Description of Requirement
The National Institutes of Health (NIH), Clinical Center, Patient Support Services Department (PSSD), requires contractor support services for Twenty-Five (25) Medical Support Assistants (MSAs) and One (1) Program Manager to support admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities within the NIH Clinical Center.
3. Scope of Services
4. Contract Line-Item Numbers (CLINs)
See attached excel sheet for CLIN structure
5. Instructions to Offerors
6. Evaluation Criteria
Award will be made to the responsible Offeror whose quotation represents the best value to the Government. Technical factors, when combined, are equal to or more important than price.
7. FAR Clauses Incorporated by Reference
8. Submission Information
Questions are due by May 29, 2026 at 4:30PM EST.
Quotations shall be submitted electronically to [email protected] no later than June 04, 2026 at 4:30 PM EST. Late quotations may not be considered. Please use RFQ-OALM-26-004272 on the subject line of all correspondence.
9. Notice to Offerors
This notice is issued as a combined synopsis/solicitation in accordance with FAR 12.603 and FAR 13.5. The Government intends to evaluate quotations and award without discussions; however, the Government reserves the right to conduct discussions if determined necessary.
10. Attachments
Attachment 1 – Statement of Work
Attachment 2-NIH Invoicing Instructions
Attachment 3- Pricing Structure
The National Institutes of Health (NIH) Clinical Center, Patient Support Services Department (PSSD), requires contractor support for 25 Medical Support Assistants and one Program Manager. This requirement involves providing patient reception, admissions processing, scheduling, and patient travel voucher processing at the NIH Clinical Center in Bethesda, Maryland. The scope of work includes customer service operations, administrative reporting, clinical support activities, and program management oversight to ensure staffing continuity and coverage.
This acquisition is a full and open competition conducted as a combined synopsis/solicitation under solicitation number 26-004272. The contract is identified under NAICS code 561110 for Office Administrative Services and PSC R699 for Support- Administrative: Other. The agency intends to award an Indefinite Delivery, Indefinite Quantity (IDIQ) contract with a period of performance consisting of one base year and three one-year option periods. Award will be determined based on a best-value tradeoff where technical factors, including resumes and management approach, are equal to or more important than price.
The response deadline for this opportunity is June 4, 2026, with questions due by May 29, 2026. Submissions must include separate technical and business quotations, with the technical portion limited to five pages and the business portion utilizing fully burdened hourly labor rates based on a 1,920-hour work year. The solicitation includes three attachments: a Statement of Work, NIH Invoicing Instructions, and a Pricing Structure. Shasheshe Goolsby is the designated point of contact for this requirement.
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