Name | Type | Posted | Actions |
|---|---|---|---|
USAC RFP: Customer Service Center and CRM O&M BPO Services | LINK | Mar 4, 2026 |
USAC RFP: Customer Service Center and CRM O&M BPO Services
Contact and place of performance
Anthony Smith
Washington, DC 20005
USA
At the request of the Federal Communications Commission (FCC) Office of Managing Director (OMD), and to ensure wide exposure of the Universal Service Administrative Company's (USAC) solicitations, the FCC is alerting the public that USAC has posted this solicitation on its website. The purpose of this Request for Proposal (“RFP”) is to acquire Customer Service Center and CRM O&M BPO Services...
View moreThe purpose of this Request for Proposal (“RFP”) is to acquire Customer Service Center and CRM O&M BPO Services. This Request for Proposals (RFP) describes the services being requested and provides instructions on how to respond. Proposals are due no later than April 28, 2026, at 11:00 AM ET. The RFP is available electronically at http://www.usac.org/about/procurement.
THIS IS NOT A PROCUREMENT BY A FEDERAL AGENCY, GOVERNMENT CORPORATION, GOVERNMENT CONTROLLED CORPORATION OR OTHER ESTABLISHMENT IN THE EXECUTIVE BRANCH OF THE UNITED STATES GOVERNMENT. THE CONTRACT AWARDED AS A RESULT OF THIS RFP WILL NOT BE A SUBCONTRACT UNDER A FEDERAL PRIME CONTRACT TO USAC.
The Federal Communications Commission (FCC) is notifying the public of a solicitation issued by the Universal Service Administrative Company (USAC) to acquire Customer Service Center and Customer Relationship Management (CRM) Operations and Maintenance (O&M) Business Process Outsourcing (BPO) services. As the permanent administrator of the Universal Service Fund (USF), USAC manages support mechanisms for High Cost, Lifeline, Rural Health Care, and Schools and Libraries programs, including billing, collection, and disbursement functions. This procurement is conducted in accordance with FAR Part 13 as a combined synopsis/solicitation under solicitation number USAC-26-009.
The required services are classified under NAICS 541990, All Other Professional, Scientific, and Technical Services, and PSC R499, Support- Professional: Other. Performance is centered in Washington, DC, and the contract resulting from this Request for Proposal (RFP) will be awarded by USAC, a not-for-profit Delaware corporation, rather than as a federal prime contract or subcontract. Anthony Smith is the designated point of contact for this opportunity.
Proposals must be submitted by April 28, 2026, at 11:00 AM ET. The solicitation was published on March 4, 2026, and includes one attachment providing detailed service requirements and response instructions. All communications regarding this procurement are directed to the USAC Contracting Office.
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