IT MANAGED SERVICE PROVIDER

The United States Holocaust Memorial Museum (USHMM) requires an innovative IT managed service provider to deliver high-quality, customer-oriented technical support in Washington, DC. Under solicitation number 95476726R0071, the selected provider will support all Museum personnel, including employees, volunteers, and contracting staff, while utilizing an Information Technology Service Management (ITSM) framework or its equivalent. This requirement is classified under NAICS 541513, Computer Facilities Management Services, and PSC DF01, IT and Telecom - IT Management Support Services (Labor). There is no set-aside designated for this procurement.

The USHMM Procurement Division issued this solicitation on May 19, 2026, and will accept proposals until the response deadline on June 18, 2026. Prior to that deadline, questions from interested parties are due by May 29, 2026. The agency expects to conduct virtual interviews with offerors between June 24 and June 30, 2026, with an estimated award date of July 6, 2026. Mary Green serves as the primary point of contact for this notice.

The solicitation package includes three total attachments: the primary Request for Proposals (RFP) document, an exhibit detailing the Quality Assurance Surveillance Plan, and a secondary exhibit related to the RFP. All documentation and initial notice details were published and last updated on May 19, 2026. The procurement aims to secure comprehensive IT management services to sustain the Museum’s mission through centralized technical support and facilities management.