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USCIS Contact Center Tier 1 (CCT1) UPDATE
Contact and place of performance
Way Goodman, Senior Contract Specialist
Not specified
***UPDATE*** USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.
U.S. Citizenship and Immigration Services (USCIS) issued this sources sought notice, identified as solicitation 70SBUR25I00000003-V2-Update, for the Contact Center Tier 1 (CCT1) requirement. The procurement is categorized under NAICS 561422 Telemarketing Bureaus and Other Contact Centers and PSC R426 SUPPORT- PROFESSIONAL: COMMUNICATIONS. Way Goodman serves as the Senior Contract Specialist for this effort.
The agency has released a Request for Information (RFI) for these automated contact center solutions via the GSA eBuy system under Multiple Award Schedule (MAS) 561422. Vendors use the GSA eBuy platform to access the RFI and submit their responses to the agency. The deadline for response submission is March 9, 2026.
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