Erie VAMC Phone Answering Services

The Department of Veterans Affairs is seeking phone answering services for the Erie Veterans Affairs Medical Center (VAMC) in Erie, Pennsylvania. This acquisition is issued as a combined synopsis/solicitation under solicitation number 36C24427Q0001. The procurement is designated as a total set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC). The government intends to award a firm-fixed-price contract for a six-month base period followed by three one-year option periods, with an expected performance start date of October 1, 2026.

The required services fall under NAICS code 561421 for Telephone Answering Services and PSC code R699 for Support-Administrative: Other. The scope of work involves managing incoming calls at the Erie VAMC, with specific line item details provided in the associated request for quotation. The solicitation includes two attachments: the 36C24427Q0001 Erie VAMC Phone Answering Services RFQ.pdf and a Service Contract Act wage determination for Erie County, both published on June 3, 2026.

Responses to this request for quotation must be submitted to the point of contact, Ralph Mielnik, by the deadline of June 18, 2026. This announcement serves as the only solicitation, and a separate written solicitation will not be issued. All incorporated provisions and clauses follow the federal regulations for the acquisition of commercial products and commercial services.