NIH Medical Support Assistants

The National Institutes of Health (NIH) Office of Logistics and Acquisition Operations (OLAO) has issued solicitation RFP-NIH-OD-26-000008 to procure consistent and reliable Medical Support Assistant staffing for the NIH Clinical Center in Bethesda, Maryland. As the nation's largest hospital dedicated to clinical research, the Clinical Center requires these services to support the Nursing Department and the Patient Support Services Department (PSSD) in managing over 1,500 active research protocols. This requirement is designated as an 8A (8A) set-aside under NAICS code 561110, Office Administrative Services, and PSC R499, SUPPORT- PROFESSIONAL: OTHER.

Contracted personnel will provide front-line customer service, reception, and admission registration. Scope of work includes creating patient vouchers, processing patient travel invoices, and managing appointment scheduling for various treatment and service areas. These administrative functions support patients traveling from across the United States and abroad to participate in NIH-sponsored clinical research.

The response deadline for this solicitation is May 28, 2026, at 12:00 PM EST. The primary point of contact for this requirement is Chris Ryssa Nix. Supporting documentation includes five attachments: the full solicitation, a combined statement of work, evaluation criteria, a pricing worksheet, and a questions and answers document. All performance will take place at the NIH Clinical Center in Bethesda, Maryland.